Case Study: Mindbody boosts community forum visits with Inbenta federated search

Mindbody - Customer Case Study

Mindbody, a business software company, sought to enhance its customer support by improving the search experience across its Zendesk knowledge base and Get Satisfaction community forum. The challenge was that clients struggled to find resources because they had to perform separate searches on two different sites. They turned to Inbenta for a solution involving natural language and federated search.

Inbenta implemented a federated search system that consolidated results from both Zendesk and Get Satisfaction into a single view. This solution had a dramatic measurable impact, increasing community forum users and visits by over 100% within the first week. After one month, year-over-year visit growth to the community exceeded 500%. The Inbenta team was also praised for their knowledge and creativity in helping design the optimal user experience.

Mindbody

Stacey Potts

Help Suite & Community Forum Manager