Case Study: Groupon achieves scalable global spend management — 80% PO-backed invoices and minimal admin overhead with Coupa Software

Evolution from manual processes to comprehensive digital spend solution

Groupon, the global e‑commerce marketplace for local deals and experiences, had outgrown its manual Business Spend Management processes—payments, expenses and procurement lived in spreadsheets and were difficult to scale to 4,000 global users. With limited budget for new hires, the company needed an easy‑to‑manage, automated BSM platform to bring control and visibility to sourcing and spend.

Groupon implemented Coupa’s suite (Expenses, Invoicing, Contracts, Procurement and Analytics), rolling spend management out to 4,000 users. The result: PO‑backed invoices rose to 80%, the platform is maintained by two part‑time administrators (no new headcount), and finance staff were freed from spreadsheet work while gaining greater spend visibility and control.

Groupon

Declan Holzman

Technology Sourcing Manager