Case Study: Groupon achieves faster troubleshooting and streamlined restaurant customer support with Lucidchart

Groupon - Customer Case Study

Groupon, a global e‑commerce leader with over 10,000 employees and millions of subscribers, acquired Breadcrumb, a cloud‑based iPad point‑of‑sale system for restaurants. To keep its promise of fast, 24/7 hospitality support, Breadcrumb needed a reliable way to document and share each restaurant’s network and hardware setup so agents could diagnose and resolve issues quickly.

Breadcrumb adopted Lucidchart’s cloud diagramming to create, store, and share detailed network maps that integrate with their CRM. The tool’s ease of use and flexibility sped troubleshooting, gave support agents complete visibility into customer setups, reduced time to resolution, and let restaurant owners focus on serving guests rather than wrestling with technical problems.

Groupon

Joshua Fruhman

Head of Deployment