Natterbox B2B Case Studies & Customer Successes

Natterbox delivers a global Cloud Telephony Platform. Unique as the world's first and only end to end telephony service to be 100% embedded and managed within Salesforce. Natterbox empowers businesses to use live CRM data to deliver concise personalised phone journeys, with high call quality, around the globe. Natterbox is fully downloadable through the Salesforce AppExchange and offers a true no hardware, no software cloud based solution. Transforming the world one conversation at a time.

Accordance achieves seamless office moves and mobile working with Natterbox

Accordance

Claire Madoux

Accordance Technical Services

Accquis Use Natterbox to empower managers and supercharge their sales operation

Accquis

Stephen Leckey

Head of Data, Technology and Analytics

BuyaCar cuts call abandonment 33% and cancellations 25% with Natterbox

BuyaCar

Alex Withington

Sales Director

Cera Care achieves streamlined, data-driven home care with Natterbox

Cera Care

Ben Charalambous

General Manager

Christies Direct Introduced PCI DSS Compliant payment solution

Christies Direct

Craig Goldsbrough

European IT Manager

Delphi Technologies achieves 20% reduction in call abandonment and $10K/month revenue increase with Natterbox

Delphi

Justin Shaffer

Service Operations Team Lead

DiamondBack Covers eliminated communication delays and unnecessary product returns with real-time video support and faster issue resolution

DiamondBack Covers

John Clark

Systems Administrator

Engage Partners achieves 25% higher call productivity and £200k annual savings with Natterbox

Engage Partners

David Sinclair

Head of IT and Infrastructure

FXecosystem achieves reliable cloud telephony and Salesforce integration for improved international sales and service with Natterbox

FXecosystem

James Banister

CEO

George P. Johnson reduces escalated-case work by 75% and saves 25% in costs with Natterbox

George P. Johnson

Penny Davis

Senior Manager Contact Center

Global Online Travel Company achieves higher sales and 99% fewer dropped calls with Natterbox

Global Online Travel Company

Groupon achieves rapid EMEA rollout and unified Salesforce call intelligence with Natterbox

Groupon

Tommaso Romagno

SER Salesforce

Groupon Italy achieves seamless Salesforce voice integration and boosted sales productivity with Natterbox

Groupon

Tommaso Romagno

SER Salesforce

Hemfrid Partnered with Natterbox to deliver a tailored and effective voice experience

Hemfrid

Daniel Embretsen

CRM Manager

Insure 247 achieves faster customer engagement and scalable Salesforce-integrated telephony with Natterbox

Insure 247

Steve Sloan

Founder and CEO

Jark - Customer Case Study

Jark

Kollabo Chose Natterbox to deliver a fully Salesforce integrated solution for their distributed team

Kollabo

Andri Studer

Kollabo

LadyBoss achieves 300% increase in call volume and 50% reduction in admin costs with Natterbox

LadyBoss

Jessica Peart

VP Coaching and Customer Experience

Legal & General achieves improved Salesforce data integrity and real-time reporting with Natterbox

Legal & General

Moneyfarm achieves scalable, compliant, Salesforce-integrated voice and call recording with Natterbox

MoneyFarm

Stefano Giudici

Data & Integrations Product Manager

Naked Wines achieves 20-30s average wait times and under 3% abandoned calls with Natterbox

Naked Wines

Greg Banbury

Managing Director

Naked Wines achieves under 3% abandoned calls and 50% shorter wait times with Natterbox

Naked Wines

Greg Banbury

Managing Director

National Dental Care Transforms Call Centre QA & Coaching with Natterbox AI Advisor

National Dental Care

Lynne Devine

Call Centre Manager

Number 26 achieves exceptional customer experience and increased agent productivity with Natterbox

Number 26

Alex Webber

Entrepreneur In Residence

Optima Dermatology Increased productivity by 77% and 66% reduction in patient hold times with Natterbox

Optima Dermatology

Melissa Morgan

Director of Patient Experience

PropertyForce achieves 32% higher conversions, 33% more revenue per transaction and 50% shorter call wait times with Natterbox

PropertyForce

Geoff Duncan

Vice President of Marketing

Since implementing Natterbox AI Call Coaching, Seattle Sounders FC saw significant improvements in how they managed and coached their service agents

Seattle Sounders FC

Chris Rue

Business Analyst

Skedaddle Achieved an 80% Reduction in Manual Call Transfers with Natterbox.

Skedaddle Humane Wildlife Control

Barry Dowd

Chief Operating Officer

SumUp achieves 33% increase in agent productivity with Natterbox

Sum Up

Sweaty Betty Chose Natterbox to improve efficiency, increase visibility and empower agents no matter where they are based

Sweaty Betty

Fiona Lind

Sweaty Betty

Talentforce achieves 100% call capture and seamless Salesforce telephony with Natterbox

Talentforce

Lee-Martin Seymour

Director

Talixo achieves 40%+ reduction in call waiting times and improved customer satisfaction with Natterbox Voice for Salesforce

Talixo

Anna Brooks

Head of Operations

Texecom achieves 35% reduction in call abandonment and 80% reduction in wait times with Natterbox

Texecom

Danny Axon

Customer Support Manager

The Challenge achieves 80% agent productivity gain and scalable Salesforce‑integrated cloud telephony with Natterbox

The Challenge

Tanya Dunne

Head of Customer Services

The Motor Ombudsman achieves 0% missed calls and a 50% reduction in handling time with Natterbox

The Motor Ombudsman

Bill Fennell

Managing Director

Twenty7tec Achieved <strong>150% reduction</strong> in call hunt times

Twenty7Tec

Sally Flewitt

Business Change Manager

Urban Massage achieves faster, more personal customer service with Natterbox

Urban Massage

Giles Williams

CTO and Co-Founder

We Buy Any Home Boosts Efficiency & Customer Service with Natterbox AI

We Buy Any Home

Elliot Castle

Founder & CEO

Wildlife Victoria achieves scalable, Salesforce-integrated cloud telephony for emergency response with Natterbox

Wildlife Victoria

Wildlife Victoria achieves improved emergency response and call management with Natterbox

Wildlife Victoria

Xref achieves rapid global expansion and seamless Salesforce-integrated telephony with Natterbox Cloud PBX

Xref

Tim Griffiths

CTO and Co-founder

No matching case studies

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