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Visit WebsiteAccordance - Customer Case Study
Accordance
Claire Madoux
Accordance Technical Services
Natterbox
Natterbox delivers a global Cloud Telephony Platform. Unique as the world's first and only end to end telephony service to be 100% embedded and managed within Salesforce. Natterbox empowers businesses to use live CRM data to deliver concise personalised phone journeys, with high call quality, around the globe. Natterbox is fully downloadable through the Salesforce AppExchange and offers a true no hardware, no software cloud based solution. Transforming the world one conversation at a time.
Case Studies
Showing 37 Natterbox Customer Success Stories
Accquis Use Natterbox to empower managers and supercharge their sales operation
Accquis
Stephen Leckey
Head of Data, Technology and Analytics
BuyaCar - Customer Case Study
BuyaCar
Alex Withington
Sales Director
Transforming home care through technology
Cera Care
Ben Charalambous
General Manager
Christies Direct Introduced PCI DSS Compliant payment solution
Christies Direct
Craig Goldsbrough
European IT Manager
Delphi - Customer Case Study
Delphi
Justin Shaffer
Service Operations Team Lead
Telephony and Salesforce integration drive sales effectiveness and productivity savings
Engage Partners
David Sinclair
Head of IT and Infrastructure
Highly available telephony and Salesforce integration drive international sales and service effectiveness
FXecosystem
James Banister
CEO
Cut work involved in escalated cases by 75% and achieved $20k a year in cost savings
George P. Johnson
Penny Davis
Senior Manager Contact Center
Salesforce voice integration drives sales effectiveness and lower costs
Global Online Travel Company
Intelligently integrating voice into Salesforce increases employee productivity
Groupon
Tommaso Romagno
SER Salesforce
Groupon’s Global Growth with Natterbox
Groupon
Tommaso Romagno
SER Salesforce
Hemfrid Partnered with Natterbox to deliver a tailored and effective voice experience
Hemfrid
Daniel Embretsen
CRM Manager
Changing the face of the insurance industry
Insure 247
Steve Sloan
Founder and CEO
Jark - Customer Case Study
Jark
Kollabo Chose Natterbox to deliver a fully Salesforce integrated solution for their distributed team
Kollabo
Andri Studer
Kollabo
LadyBoss - Experiencing rapid growth within a premium nutrition company
LadyBoss
Jessica Peart
VP Coaching and Customer Experience
Increased user adoption improves data integrity
Legal & General
Moneyfarm - Customer Case Study
MoneyFarm
Stefano Giudici
Data & Integrations Product Manager
Naked Wines - Customer Case Study
Naked Wines
Greg Banbury
Managing Director
Giving wine the personal touch
Naked Wines
Greg Banbury
Managing Director
Customer services excellence drives the next generation bank
Number 26
Alex Webber
Entrepreneur In Residence
Optima Dermatology Increased productivity by 77% and 66% reduction in patient hold times with Natterbox
Optima Dermatology
Melissa Morgan
Director of Patient Experience
PropertyForce - Customer Case Study
PropertyForce
Geoff Duncan
Vice President of Marketing
Skedaddle Achieved an 80% Reduction in Manual Call Transfers with Natterbox.
Skedaddle Humane Wildlife Control
Barry Dowd
Chief Operating Officer
Increased agent’s productivity by 33%
Sum Up
Sweaty Betty Chose Natterbox to improve efficiency, increase visibility and empower agents no matter where they are based
Sweaty Betty
Fiona Lind
Sweaty Betty
Close Salesforce telephony integration and office move service continuity
Talentforce
Lee-Martin Seymour
Director
Talixo Improved customer satisfaction and reduced call wait times by more than 40%
Talixo
Anna Brooks
Head of Operations
Texecom's Success Story - Designed to perform
Texecom
Danny Axon
Customer Support Manager
Cloud telephony and Salesforce integration helps connecting communities for future generations
The Challenge
Tanya Dunne
Head of Customer Services
The Motor Ombudsman's Success Story- Enabling dispute resolution through technology
The Motor Ombudsman
Bill Fennell
Managing Director
Twenty7tec Achieved <strong>150% reduction</strong> in call hunt times
Twenty7Tec
Sally Flewitt
Business Change Manager
The on-demand wellness app with a mission
Urban Massage
Giles Williams
CTO and Co-Founder
A helping hand for wildlife in need
Wildlife Victoria
Wildlife Victoria - Customer Case Study
Wildlife Victoria
A reference for how to take a small business global
Xref
Tim Griffiths
CTO and Co-founder
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