Case Study: Texecom achieves 35% reduction in call abandonment and 80% reduction in wait times with Natterbox

Texecom's Success Story - Designed to perform

Texecom, a global provider of electronic security products and services, needed a phone system that would integrate with their chosen CRM (Salesforce), replace spreadsheet-based tracking, provide real-time reporting and flexibility, and reduce 2–3 daily customer complaints. They selected Natterbox’s global business phone system to meet these requirements.

Natterbox delivered a 100% Salesforce‑embedded phone solution that stores all call data in Salesforce, provides Wallboards and callback options, and enables dynamic reporting and a 360° view of customer calls. The Natterbox implementation cut call abandonment by 35%, saved 15 reporting hours per month, reduced call waiting time by 80% (from up to an hour to about 3 minutes), and drove customer complaints down to just one in the last 12 months.

Texecom

Danny Axon

Customer Support Manager