Case Study: National Dental Care achieves faster, fairer call centre QA and coaching with Natterbox AI Advisor

National Dental Care Transforms Call Centre QA & Coaching with Natterbox AI Advisor

National Dental Care, a leading dental care provider, wanted to modernise and streamline quality assurance and coaching for its call centre team. Its manual QA process was time-consuming, based on limited call sampling and subjective tick-sheet reviews, while feedback was often too generic to support effective coaching.

By implementing Natterbox AI Advisor, National Dental Care automated call scoring and feedback across 100% of calls, giving managers unbiased insights and clearer scorecards to guide coaching. The result was 20 hours saved per month in manual QA work, about $13,500 in annual productivity gains, faster coaching prep, improved agent performance, and better patient conversations.

National Dental Care

Lynne Devine

Call Centre Manager