Case Study: Skedaddle Humane Wildlife Control achieves 80% fewer manual call transfers with Natterbox

Skedaddle Achieved an 80% Reduction in Manual Call Transfers with Natterbox.

Skedaddle Humane Wildlife Control, a North American franchise specializing in humane wildlife and pest control, needed a better way to manage calls across 100+ numbers and multiple service lines. Its previous system, Dialpad, lacked the reporting and routing detail needed to track call sources, analyze performance by location, and scale support for ongoing franchise growth. Natterbox was selected to provide the call handling and Salesforce integration Skedaddle needed.

With Natterbox, Skedaddle gained automatic call routing, centralized call visibility in Salesforce, and detailed reporting by service and location. The result was a reduction in manual call transfers by 80% and a 50% cut in administrative time, while also improving customer experience through faster, more accurate routing across more than 40 locations.

Skedaddle Humane Wildlife Control

Barry Dowd

Chief Operating Officer