Case Study: Engage Partners achieves 25% higher call productivity and £200k annual savings with Natterbox

Telephony and Salesforce integration drive sales effectiveness and productivity savings

Engage Partners, an award-winning recruitment organisation with global operations, relied on telephone communication for over 90% of client contact and needed a reliable, Salesforce-integrated telephony system to maximize employee productivity and centralize client data. They engaged Natterbox to deliver a cloud telephony solution fully embedded in Salesforce to improve call management, reporting and client record access.

Natterbox implemented an intuitive UI with real-time call policy management, device-agnostic calling, automated routing and call recordings that attach to Salesforce records, plus customised wrap-up codes. The solution delivered a 25% reduction in admin time/increase in call productivity, estimated savings of £4,000 per user and around £200,000 annual productivity savings, while giving Engage Partners full visibility of call data and improved reporting accuracy.

Engage Partners

David Sinclair

Head of IT and Infrastructure