Case Study: Insure 247 achieves faster customer engagement and scalable Salesforce-integrated telephony with Natterbox

Changing the face of the insurance industry

Insure 247, an Australian broker focused on underserved micro and SME customers, needed a reliable, scalable telephony solution after its previous IP system delivered poor call quality, was incompatible with their site infrastructure, and offered no Salesforce integration. Insure 247 selected Natterbox to provide Natterbox Cloud PBX with Natterbox Salesforce CTI and Natterbox Voice Record (plus Yealink T41S phones) to modernise telephony and capture call data directly in Salesforce.

Natterbox implemented a highly available cloud PBX, integrated CTI and call recording so all inbound and outbound calls and recordings are logged in Salesforce, enabling faster agent engagement, personalised service and regulatory compliance. As a result of Natterbox’s solution Insure 247 doubled its team in just over a year, on-boarded new staff in minutes, reduced marketing spend by converting inbound calls to leads, and achieved clearer, localised customer handling across multiple states and New Zealand.

Insure 247

Steve Sloan

Founder and CEO