Case Study: Talentforce achieves 100% call capture and seamless Salesforce telephony with Natterbox

Close Salesforce telephony integration and office move service continuity

Talentforce, an innovative social recruiter and operator of a large APAC SaaS community, faced unreliable telephony, inflexible inbound call handling, and no Salesforce integration from their hosted PBX — plus dependence on a third party for configuration changes. Talentforce selected Natterbox and deployed Natterbox Cloud PBX and Voice Intelligence to bring telephony directly into Salesforce.

Natterbox implemented personalized routing, Salesforce screen‑pop, click‑to‑dial, automatic call logging and wrap‑up codes, plus device‑independent routing for mobiles and plug‑and‑play phones. As a result Talentforce achieved 100% of calls captured in Salesforce, faster call handling and productivity gains, easy self‑service administration, rapid deployment (installed in an afternoon) and uninterrupted service during an office move via 4G, improving customer experience and operational continuity.

Talentforce

Lee-Martin Seymour

Director