Case Study: Delphi Technologies achieves 20% reduction in call abandonment and $10K/month revenue increase with Natterbox

Delphi - Customer Case Study

Delphi Technologies, a global leader in vehicle propulsion systems and aftermarket solutions with over 21,000 employees, was managing roughly 4,000 monthly customer and technical support calls but suffered from a phone system that didn’t integrate with Salesforce. The lack of native CRM integration left data limited and inaccurate, contributed to 20–30% dropped calls, cost an estimated $2,000–$10,000 per month in missed opportunities, and generated at least three senior-level customer complaints each month—leading Delphi to choose Natterbox’s Salesforce‑embedded telephony solution.

Natterbox migrated Delphi with no downtime and captured call data directly in Salesforce, enabling real-time reports, quick remote-agent setup, and efficient management. As a result Delphi now monitors its 4,000 monthly calls with full visibility, reduced call abandonment by 20% (about $10,000 additional revenue per month), saw abandoned calls decline during the work‑from‑home period, and has had zero customer service complaints in the 18 months since implementation.

Delphi

Justin Shaffer

Service Operations Team Lead