Case Study: Accquis achieves 90% fewer call quality issues and 20% more sales opportunities with Natterbox

Accquis Use Natterbox to empower managers and supercharge their sales operation

Accquis, a group spanning HR, Finance, IT, and Marketing, needed a voice system that could work seamlessly with Salesforce CRM. Their existing setup lacked Salesforce integration, forcing manual call logging and limiting access to customer data, which hurt efficiency and call reliability. Natterbox’s Voice for Salesforce was chosen to solve these challenges.

By implementing Natterbox, Accquis embedded voice directly inside Salesforce, automating workflows and giving managers full visibility into calls. The result was a more reliable system with 99.99%+ availability, a 90% reduction in call quality issues, and a 20% increase in sales opportunities raised, while also improving productivity and coaching.

Accquis

Stephen Leckey

Head of Data, Technology and Analytics