Case Study: LadyBoss achieves 300% increase in call volume and 50% reduction in admin costs with Natterbox

LadyBoss - Experiencing rapid growth within a premium nutrition company

LadyBoss, a fast-growing retail health and weight-loss company helping over 393,000 customers, struggled with a legacy phone system that caused high call cut-offs, dropped calls and a complex admin console that required constant JavaScript updates. Seeking a Salesforce-driven telephony solution, LadyBoss engaged Natterbox to provide fully embedded call handling inside Salesforce and a more manageable, scalable phone platform.

Natterbox implemented its 100% Salesforce-embedded telephony and drag-and-drop policy builder so LadyBoss could capture all call data in CRM, create IVR flows without code, and spin up new users quickly. The result: a 300% increase in customer service call volume, a 50% reduction in admin time and system costs, and average handling time cut from 9 minutes to 6.5 minutes (about a 28% decrease), with improved call quality and fewer dropped calls.

LadyBoss

Jessica Peart

VP Coaching and Customer Experience