Case Study: Sweaty Betty achieves improved remote working and manager visibility with Natterbox

Sweaty Betty Chose Natterbox to improve efficiency, increase visibility and empower agents no matter where they are based

Sweaty Betty, the global activewear brand, needed a reliable phone solution to support remote agents after moving from a legacy CRM to Salesforce. The company also wanted better visibility for managers and a system that could work smoothly across its sales and service teams. Natterbox provided the voice solution, with Salesforce integration and support for remote working.

Natterbox implemented a flexible, fully integrated phone system, ported numbers, and trained agents and managers to use it effectively. As a result, Sweaty Betty’s agents can work efficiently from anywhere, while managers now have better insight through call data, wrap-ups, and transcriptions stored in Salesforce. The brand can also make quick report and customization changes in-house, reducing reliance on support.

Sweaty Betty

Fiona Lind

Sweaty Betty