Case Study: Christies Direct enhances customer service and secure payments with Natterbox

Christies Direct Introduced PCI DSS Compliant payment solution

Christies Direct, a leading dog grooming supplier, needed a better way to take secure card payments over the phone while staying PCI DSS compliant and supporting remote agents. Its existing process was too manual and didn’t integrate well with Salesforce, making the customer experience less efficient. Christies Direct turned to Natterbox and its Voice for Salesforce platform to streamline the process.

Natterbox implemented a PCI Pal-powered payment solution embedded in Salesforce, allowing agents to securely capture card details via keypad while keeping customers on the line. This improved security, reduced system switching, and made payments faster and smoother for both agents and customers. Since launch, Christies Direct has seen more efficient payment handling, better customer service, and stronger confidence in data security, with positive feedback from agents as well.

Christies Direct

Craig Goldsbrough

European IT Manager