Case Study: Hemfrid achieves better customer experience and streamlined workflows with Natterbox

Hemfrid Partnered with Natterbox to deliver a tailored and effective voice experience

Hemfrid, a Swedish services provider in cleaning, gardening, and moving, needed to improve customer experience and streamline telephony within Salesforce CRM. After issues with a previous Salesforce Service Cloud Voice setup, the company turned to Natterbox to find a more reliable, customizable solution with better call quality and tighter data integration.

Natterbox implemented Service Cloud Voice and telephony with Salesforce, along with features like a drag-and-drop IVR builder and Cloud PBX. The result was faster self-service changes that used to take a week and now take minutes, improved call clarity, and more efficient workflows for Hemfrid’s 200+ users handling 8,500+ inbound calls each month, leading to a more personalized customer experience.

Hemfrid

Daniel Embretsen

CRM Manager