Case Study: Twenty7Tec achieves greater service personalization and efficiency with Natterbox

Twenty7tec Achieved <strong>150% reduction</strong> in call hunt times

Twenty7Tec, a UK B2B fintech serving mortgage advisers, lenders, and wealth/protection advisers, needed to replace three separate systems for CRM, customer support, and telecommunications as it scaled. The company wanted a more integrated approach to improve service personalization, account management, and operational efficiency, and chose Natterbox to help modernize its voice communications.

Natterbox implemented a fully integrated voice solution connected to Twenty7Tec’s new CRM and service platform, replacing legacy telephony and adding automation, routing, and better visibility. The results included significantly fewer missed calls, call hunt times reduced by up to 150%, and around 20 seconds saved per sales call through voicemail drop—adding up to major time savings across a 350-call campaign. Natterbox also helped deliver more personalized customer experiences, including name greetings and automated updates via IVR.

Twenty7Tec

Sally Flewitt

Business Change Manager