Case Study: Number 26 achieves exceptional customer experience and increased agent productivity with Natterbox

Customer services excellence drives the next generation bank

Number 26 is a smartphone-first challenger bank focused on delivering an exceptional, highly personal telephone experience to build customer trust during sign-up and support. To capture and record all voice communications, identify callers, surface Salesforce CRM data instantly and automate call processes, Number 26 selected Natterbox to provide a cloud VoIP/Cloud PBX solution with Voice Intelligence and voice recording integrated into Salesforce.

Natterbox implemented Voice Intelligence, Voice Record and Cloud PBX (trialled then fully deployed), enabling automatic caller identification, onscreen customer records, call recording, wrap-up automation and comprehensive reporting. The Natterbox solution allowed agents to handle roughly 50 inbound and 30 outbound calls per day with high call quality, faster personalized service, predictable call costs and scalable international routing—driving word-of-mouth growth and improved management insight.

Number 26

Alex Webber

Entrepreneur In Residence