Case Study: Accordance achieves seamless office moves and mobile working with Natterbox

Accordance - Customer Case Study

Accordance faced a major office move and a fast-growing sales operation that needed seamless hot-desking, remote working and continuity of phone numbers — but their incumbent provider quoted six months to rehouse lines. They selected Natterbox to integrate telephony directly with their Salesforce CRM so staff could keep direct lines, instantly see caller details from contacts, and avoid lengthy cabling and provisioning delays.

Natterbox implemented a cloud telephony solution within Salesforce that was quick to deploy and simple to administer, enabling hot-desking, work-from-home without number changes, and rapid number provisioning (Accordance obtained a Dutch number in two hours). The result was improved call sound quality, full reporting on call volumes, pickups, times and counties, and operational agility (routing changes in seconds), delivering measurable gains in mobility, visibility and speed of deployment for Accordance.

Accordance

Claire Madoux

Accordance Technical Services