Case Study: Cera Care achieves streamlined, data-driven home care with Natterbox

Transforming home care through technology

Cera Care, a London-based technology-enabled home care provider, needed a reliable phone platform that integrated with Salesforce and made sensitive call recordings easy to access. To solve this, Cera Care partnered with Natterbox and deployed its Cloud PBX, Contact Centre, CTI, Numbers and Call Recording capabilities, tightly integrated with their Salesforce CRM.

Natterbox’s solution linked calls and recordings directly to account records in Salesforce, giving carers quick, chronological access to health and care details and enabling data-driven decision making and research. The platform’s reliability and in-house development support helped Cera Care scale (averaging ~50% quarter-on-quarter growth, now ~200 carers across regions), improved recruitment impressions (90% of carers contact via phone) and unlocked call-data visibility for immediate care and future analytics.

Cera Care

Ben Charalambous

General Manager