ProProfs Knowledge Base B2B Case Studies & Customer Successes

ProProfs Knowledge Base software is a one-stop solution for businesses looking to reduce customer tickets and manage company knowledge. The software comes with compelling features that help you create a centralized platform that can be accessed on-the-go. Having catered to companies across various industries, they at ProProfs understand your requirements for knowledge management solutions. With ProProfs Knowledge Base software, they aim to help you delight your customers as well as employees with anytime & anywhere access, instant answers, and smooth search experience.

23andMe achieves faster, more efficient customer support with ProProfs Knowledge Base

23andMe

Acer achieves secure multi-language internal documentation with ProProfs Knowledge Base

Acer

Adobe achieves seamless remote collaboration and reduced support tickets with ProProfs Knowledge Base

Adobe

Altiscale achieves improved customer-facing documentation and 65% returning visitors with ProProfs Knowledge Base

Altiscale

Aquent centralizes product documentation and improves support with ProProfs Knowledge Base

Aquent

Ayyeka creates multi-branded knowledge bases for OEMs with ProProfs Knowledge Base

Ayyeka

Yehudit Kunkel

Incharge, Technical Documentation

Colorado Theological Seminary reduces phone calls and email inquiries with ProProfs Knowledge Base

Colorado Theological Seminary

Gary Tryzbiak

President

Descartes achieves faster, collaborative end-user documentation with ProProfs Knowledge Base

Descartes

Erik Uhlich

Product Manager

Duracell achieves a rapid, collaborative knowledge base launch with ProProfs Knowledge Base

Duracell

Equity LifeStyle Properties achieves improved call efficiency and higher conversions with ProProfs Knowledge Base

Equity LifeStyle Properties

Jeremi Hollie

Knowledgebase Administrator

Frequence streamlines and scales its knowledge base with ProProfs Knowledge Base

Frequence

Laura La Barbera

Senior Technical Writer

Georgia Department of Revenue achieves faster, more accurate customer support with ProProfs Knowledge Base

Georgia Department of Revenue

Ray Rawles

Help desk Analyst Superviso

HighQ reduces support tickets and gains rich customer insights with ProProfs Knowledge Base

HighQ

Hoopla achieves fewer support tickets and rapid, scalable documentation with ProProfs Knowledge Base

Hoopla

Ingersoll Rand achieves real-time documentation updates and improved self-service support with ProProfs Knowledge Base

Ingersoll Rand

iRobot reduces service desk requests and accelerates employee self-service with ProProfs Knowledge Base

iRobot

Kenco achieves 200+ knowledge articles and streamlined team knowledge sharing with ProProfs Knowledge Base

Kenco

Trever Ehrlich

Creative Solutions Manager

Klippel improves FAQ support efficiency with ProProfs Knowledge Base

Klippel

Thomas Wicke

Support Engineer

Knoa Software slashes documentation time and centralizes user guides with ProProfs Knowledge Base

Knoa Software

Konnexsion achieves reduced developer workload and improved user satisfaction with ProProfs Knowledge Base

Konnexsion

James Pick

Director

Mimosa Networks improves user knowledge and reduces chat levels with ProProfs Knowledge Base

Mimosa Networks

Dustin Stock

Product Specialist

MudBay streamlines employee knowledge access with ProProfs Knowledge Base

MudBay

Maggie Crawford

IT Program Manager

Nebraska Department of Human and Health Services achieves successful open-book testing with ProProfs Knowledge Base

Nebraska Department of Human and Health Services

Bill Wisell

Health Licensing Coordinator

Nissan achieves fewer corporate help desk calls with ProProfs Knowledge Base

Nissan

ON24 streamlines self-service support and contextual help with ProProfs Knowledge Base

ON24

OpenCart reduces support calls and tickets with ProProfs Knowledge Base

OpenCart

Orchestrade cuts support tickets and calls with ProProfs Knowledge Base

Orchestrade

Jill Knowlden

Senior Technical Writer

Reveal Data Corporation achieves improved productivity and streamlined documentation with ProProfs Knowledge Base

Reveal

Andrew Kass

Documentation Editor

RightAnswer.com achieves streamlined, maintainable product documentation with ProProfs Knowledge Base

RightAnswer.com

Judy Hutchison

Systems Director

ServiceSource achieves faster documentation updates and improved customer search experience with ProProfs Knowledge Base

Service Source

Sikt reduces customer support load by 50% with ProProfs Knowledge Base

Sikt

Anna Moody

Technical Lead Advisor, Library Services

Smokeball achieves increased page views and engagement with ProProfs Knowledge Base

Smokeball

Bob Bednarz

Learning & Development Manager

Spirit Airlines achieves faster query resolution and improved agent efficiency with ProProfs Knowledge Base

Spirit Airlines

State of Wisconsin achieves a centralized, easy-to-manage Electronic Case Management Manual with ProProfs Knowledge Base

State of Wisconsin

Sycamore Education cuts support tickets and boosts customer satisfaction with ProProfs Knowledge Base

Sycamore Education

Teleperformance achieves organized, searchable information and faster employee access with ProProfs Knowledge Base

Teleperformance

Studio Technologies Inc. achieves significant reduction in order errors with ProProfs Knowledge Base

The Studio Technologies

Tom Michael Dela Cruz

Training Specialist

Touro College achieves scalable, interactive teacher training and assessment with ProProfs Knowledge Base

Touro College

Daniel Stein

Director of Technology Initiatives

Unleashed Software achieves a fast, searchable, easy-to-manage help center with ProProfs Knowledge Base

Unleashed Software

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