Case Study: Unleashed Software achieves a fast, searchable, easy-to-manage help center with ProProfs Knowledge Base

Unleashed Software - Customer Case Study

Unleashed Software, a leading inventory management provider with customers in over 80 countries, needed a cloud-based replacement for its help center. Unleashed Software wanted a fast, easy-to-use documentation platform to replace Author-It!, remove steep learning curves, enable one person to write and publish content quickly, and support strong search, PDF export, and customizable branding without heavy developer involvement—so they adopted ProProfs Knowledge Base.

ProProfs Knowledge Base delivered a simple, reliable, and customizable help center with Google-like search and PDF save capability, plus ProProfs–Zendesk integration so support agents can apply content to tickets without opening another window. The solution let Unleashed concentrate on content creation, manage documentation with a single person, improve customer self-service, and streamline support workflows.

Unleashed Software