Case Study: Aquent centralizes product documentation and improves support with ProProfs Knowledge Base

Aquent - Customer Case Study

Aquent Cloud, the customer behind RoboHead, needed a central online home for product documentation and user guides, with a solution that could integrate with its existing Zendesk ticketing system. They chose ProProfs Knowledge Base to provide a simple, intuitive way for users and teams to access documentation.

With ProProfs Knowledge Base, Aquent Cloud created an organized, cloud-based knowledge base that authors could update collaboratively from any desktop, with minimal technical effort. ProProfs’ Zendesk integration also let support agents search documentation directly from Zendesk, improving productivity and giving the web application a clear online home for manuals and product guides.

Aquent