Case Study: Nissan achieves fewer corporate help desk calls with ProProfs Knowledge Base

Nissan - Customer Case Study

Nissan faced frequent help-desk calls from thousands of dealerships using a complex Dealer Portal where many screens and functions weren’t clearly explained. To bring help directly into the Portal, Nissan implemented ProProfs Knowledge Base to add contextual help such as "learn more" and "what's this" links that open overlays without forcing users to leave the Portal.

ProProfs Knowledge Base delivered tooltips, overlays, pop-ups, SSO integration, and CSS-styled help pages so content authors could update guidance instantly without developer involvement. The in‑portal explanations let dealers self-serve, greatly reducing the number of calls to the corporate help desk and improving user efficiency.

Nissan