Case Study: ON24 streamlines self-service support and contextual help with ProProfs Knowledge Base

ON24 - Customer Case Study

ON24, a leader in cloud-based virtual communications, needed a central place for technical documentation, FAQs, support content, and user guides as its product suite grew rapidly. To meet that need, ON24 implemented ProProfs Knowledge Base to power its help center and deliver a fast, cloud-based support experience for users across its products.

With ProProfs Knowledge Base, ON24 embedded contextual help directly inside its application, organized content with searchable topic structures, and managed multiple documentation sites under a single login with separate branding and URLs. ProProfs helped ON24 keep customers in the app while self-serving answers more quickly, supporting a rapidly growing cloud-based help center with expanding content and easier navigation.

ON24