Case Study: OpenCart reduces support calls and tickets with ProProfs Knowledge Base

OpenCart - Customer Case Study

OpenCart, an open-source online store management platform, needed a better way to manage its user manuals. Before switching vendors, the team used Atlassian Confluence, but found it clunky, slow, resource-heavy, and difficult to learn, especially for handling traffic on a standard server.

OpenCart chose ProProfs Knowledge Base as a managed solution to host its documentation without server or traffic concerns. With ProProfs Knowledge Base, OpenCart created a single, easy-to-access location for user guides, improved availability for its 2,000,000+ monthly visitors, and significantly reduced support calls and tickets, freeing the support team to focus on other priorities and improving customer service and product adoption.

OpenCart