Case Study: Kenco achieves 200+ knowledge articles and streamlined team knowledge sharing with ProProfs Knowledge Base

Kenco - Customer Case Study

Kenco, the largest woman-owned third-party logistics company in the United States, faced a challenge of “tribal” knowledge trapped in inboxes, business cards and handouts and needed an easy way to share vendor, solution and technology information across its solutions team. To solve this, Kenco adopted ProProfs Knowledge Base to centralize and organize that information.

Kenco started with a small group using ProProfs Knowledge Base, then opened Editor access to the whole team so creating and updating articles became simple and quick; staff can even add trade-show findings on the fly. The result: in just a few months the ProProfs Knowledge Base grew to over 200 useful articles containing documentation, images and video, dramatically improving knowledge sharing across the team.

Kenco

Trever Ehrlich

Creative Solutions Manager