Case Study: Knoa Software slashes documentation time and centralizes user guides with ProProfs Knowledge Base

Knoa Software - Customer Case Study

Knoa Software, a provider of enterprise and cloud solutions that optimize end-user experience for platforms like SAP and Siebel, struggled with a cumbersome documentation workflow using the open-source XML authoring tool Forrest. The process required environment setup for each author, XML expertise, site builds and manual webserver copying for even minor changes, making it difficult to keep documentation in sync with software releases. Knoa turned to ProProfs Knowledge Base to address these challenges.

Using ProProfs Knowledge Base, Knoa moved to an agile, collaborative documentation process where technical and non-technical team members can contribute and publish without waiting for development builds. ProProfs enabled Knoa to consolidate four user guides into a single site, drastically reduce time to generate and publish content from day one, and improve customer satisfaction by making documentation easier to find and self-serve.

Knoa Software