Case Study: Hoopla achieves fewer support tickets and rapid, scalable documentation with ProProfs Knowledge Base

Hoopla - Customer Case Study

Hoopla, a rapidly growing digital media service that lets users borrow music, ebooks, TV shows, and more, needed a fast, scalable online installation guide and product documentation that integrated with their existing Zendesk help desk. To meet that need they implemented ProProfs Knowledge Base as their cloud-based knowledge solution.

ProProfs Knowledge Base was configured quickly, enabling tech writers to collaborate in real time and use an intuitive editor with minimal learning curve; the knowledge base provided single‑click access from within Zendesk and easy article discovery via search and a table of contents. As a result, ProProfs Knowledge Base helped reduce a significant number of support tickets and improved customer self-service for installing and using Hoopla.

Hoopla