Case Study: Descartes achieves faster, collaborative end-user documentation with ProProfs Knowledge Base

Descartes - Customer Case Study

Descartes Systems (Germany) GmbH, part of the Descartes Systems Group and a leading provider of inventory management and warehouse logistics (pixi WMS, pixi ERP), faced a failing end-user documentation system that was inflexible, hard to edit, lacked search and categorization, and prevented improvements. Looking for a better solution, Descartes adopted ProProfs Knowledge Base to replace their outdated tool.

Descartes migrated existing articles into ProProfs Knowledge Base and leveraged features like seamless user management, revision history, page statuses, folders, linking, custom CSS, and bilingual support. As a result, ProProfs Knowledge Base enabled faster edits and reviews, increased cross-departmental contribution, and a steadily growing, higher-quality help library — with other products now being added to the platform.

Descartes

Erik Uhlich

Product Manager