Case Study: MudBay streamlines employee knowledge access with ProProfs Knowledge Base

MudBay - Customer Case Study

MudBay, a Washington-based pet food and supplies retailer with 50+ branches across the U.S., needed a better way to host internal documentation and processes for its growing team. Its existing internal document dashboard had become unwieldy, making it difficult for employees to quickly find the technical and operational information they needed. MudBay turned to ProProfs Knowledge Base for a fast, easy-to-use knowledge base solution.

With ProProfs Knowledge Base, MudBay centralized its self-help resources, migrated most of its processes, and began adding categories and pages almost immediately. The result was a readily accessible platform that reduced the time teams spent searching for information and encouraged employees to look up answers on their own; MudBay also used article readership stats to gauge usefulness. ProProfs Knowledge Base provided an out-of-the-box setup that let the team create documentation without needing tutorials.

MudBay

Maggie Crawford

IT Program Manager