Case Study: Duracell achieves a rapid, collaborative knowledge base launch with ProProfs Knowledge Base

Duracell - Customer Case Study

Duracell, the well‑known maker of alkaline and rechargeable batteries, launched Duracell Cloud to offer cloud storage and needed a central knowledge base where customers could find technical guidance on implementing the new service. To avoid a resource‑intensive build, Duracell chose ProProfs Knowledge Base as the platform for its customer documentation.

Using ProProfs Knowledge Base, Duracell signed up and began building structured documentation with no technical resources required; the platform also supported multi‑user collaboration and concurrent authoring. As a result, ProProfs Knowledge Base enabled a rapid launch of the Duracell Cloud knowledge base, reduced development overhead, and provided a scalable documentation site that will grow alongside the product line.

Duracell