Case Study: Frequence streamlines and scales its knowledge base with ProProfs Knowledge Base

Frequence - Customer Case Study

Frequence, an advertising and marketing software company, needed a more scalable way to manage its knowledge base. The team was using Madcap Flare, but it was difficult for writers to scale without heavy engineering support, extra AWS space, and limited options for secure, single sign-on access and analytics. ProProfs Knowledge Base was the product used to address these challenges.

With ProProfs Knowledge Base, Frequence was able to set up multiple branded sites, support both internal onboarding and external white-labeled client use cases, and track user interactions with analytics. ProProfs Knowledge Base also improved access control and reduced dependence on engineering, allowing Frequence to reuse content efficiently and scale its documentation without constantly adding AWS resources.

Frequence

Laura La Barbera

Senior Technical Writer