Case Study: Colorado Theological Seminary reduces phone calls and email inquiries with ProProfs Knowledge Base

Colorado Theological Seminary - Customer Case Study

Colorado Theological Seminary is a post-secondary Christian education institution that needed a better way to help prospective and current students find information without overloading its support team. The seminary struggled with students not navigating the website effectively, which led to too many phone calls and email inquiries. To address this, Colorado Theological Seminary turned to ProProfs Knowledge Base and its related chat/FAQ functionality.

ProProfs Knowledge Base helped Colorado Theological Seminary create FAQs for admission, tuition, billing, and other common questions, making self-service support available before students contacted staff. With the new FAQ page and dedicated support access, Colorado Theological Seminary saw a significant reduction in phone calls and email inquiries, saving time and resources for Gary and his team. ProProfs Knowledge Base also improved responsiveness for prospective students and contributed to more student engagement and graduates.

Colorado Theological Seminary

Gary Tryzbiak

President