Case Study: ServiceSource achieves faster documentation updates and improved customer search experience with ProProfs Knowledge Base

Service Source - Customer Case Study

ServiceSource, the global leader in cloud-based recurring revenue management and maker of the Renew OnDemand SaaS platform, needed a comprehensive help and knowledge base so users could quickly find instructions for sales, operations, and management tasks. To solve this, ServiceSource implemented ProProfs Knowledge Base as their documentation and help-site solution.

ProProfs Knowledge Base enabled real-time publishing without engineering support, direct URLs for every page, easy PDF export of the entire help site, and a WYSIWYG authoring experience that made content creation simple for non-technical writers. The result was faster, up-to-date documentation, improved onboarding and sharing via direct links and a table of contents, actionable feedback through page ratings, and a search experience customers loved.

Service Source