Case Study: Spirit Airlines achieves faster query resolution and improved agent efficiency with ProProfs Knowledge Base

Spirit Airlines - Customer Case Study

Spirit Airlines, the ultra‑low‑cost carrier operating more than 500 daily flights to 67 destinations, needed a robust, secure knowledge base to help customer support agents quickly find guidelines, policies, and training materials. After evaluating options like Zendesk, Spirit selected ProProfs Knowledge Base to provide a better-organized, easily searchable resource accessible via secure login.

ProProfs Knowledge Base delivered a drag‑and‑drop table of contents, powerful search, a short learning curve that allowed Analysts and Policy Directors to contribute, Feedback and Rating for continuous improvement, and SSO/IP restrictions for security. As a result, ProProfs now powers Spirit’s customer service knowledge base, enabling agents to quickly locate answers and resolve queries more efficiently with minimal IT effort.

Spirit Airlines