Case Study: State of Wisconsin achieves a centralized, easy-to-manage Electronic Case Management Manual with ProProfs Knowledge Base

State Of Wisconsin - Customer Case Study

The State of Wisconsin, which manages reentry and rehabilitation programs for people who were incarcerated, needed a single, centralized place to capture expanding data, processes, programs, and target groups. To build their Electronic Case Management Manual they chose ProProfs Knowledge Base to consolidate guidance and procedures into one accessible resource.

Using ProProfs Knowledge Base the team could sign up instantly, avoid server setup or developer involvement, and begin authoring with a WYSIWYG editor—allowing a person to start creating content within a few hours and quickly build and organize pages in the table of contents. The result is a central online manual that helps staff identify duties, roles, responsibilities, timelines, form completion, authority, and oversight mechanisms, improving consistency, continuity, and quality across divisions.

State of Wisconsin