Case Study: Reveal Data Corporation achieves improved productivity and streamlined documentation with ProProfs Knowledge Base

Reveal Data Corporation - Customer Case Study

Reveal, a market-leading eDiscovery, compliance, and risk-technology provider, needed clear user and technical documentation for three integrated applications to save users’ time and cut down support calls. To address this, Reveal engaged ProProfs Knowledge Base to build and host the documentation.

ProProfs Knowledge Base delivered a centralized, consistently formatted knowledge base with hypertext linking, reusable content blocks, historical versioning, and backup. As a result, documentation for the first application is complete, the second is under internal review and the third is in progress — improvements that Reveal reports have boosted productivity and helped reduce support demand.

Reveal

Andrew Kass

Documentation Editor