Case Study: HighQ reduces support tickets and gains rich customer insights with ProProfs Knowledge Base

HighQ - Customer Case Study

HighQ, a London‑headquartered provider of an intelligent work and client engagement platform for the legal sector, needed a self‑service knowledge base for its cloud product Collaborate. While they were using Zendesk for support tickets and a basic knowledge base, they required a more robust, user‑friendly solution and selected ProProfs Knowledge Base to make content easier to manage and improve the client search experience.

ProProfs Knowledge Base delivered a centrally managed, easy‑to‑update help center with a rich, intuitive interface and detailed reporting. As a result, HighQ reduced support tickets and saved time and resources, and gained actionable insights into customer behavior—page views and durations, search terms, browsers/OS, country, and visit duration—enabling ongoing optimization of their knowledge content.

HighQ