Case Study: Smokeball achieves increased page views and engagement with ProProfs Knowledge Base

Smokeball - Customer Case Study

Smokeball, a fast-growing legal technology firm, was struggling with a limited knowledge base after moving away from ZenDesk. They needed out-of-the-box features like image lightboxes, embedded videos, page duplication, PDF export, and a way to consolidate e-learning—so they turned to ProProfs Knowledge Base (alongside ProProfs Training Maker and Quiz Maker).

ProProfs Knowledge Base delivered a client-facing knowledge base and allowed Smokeball to centralize training with ProProfs’ tools, improving content capabilities and support turnaround. As a result, Smokeball saw a significant increase in page views and higher engagement rates, with ProProfs’ support resolving issues within 24–48 hours.

Smokeball

Bob Bednarz

Learning & Development Manager