Case Study: Konnexsion achieves reduced developer workload and improved user satisfaction with ProProfs Knowledge Base

Konnexsion - Customer Case Study

Konnexsion, a property management software provider, needed a way to deliver help content to users without distracting its development team from core product work. They turned to ProProfs Knowledge Base to build a central, editable help system and in-app assistance that non-development staff could maintain.

ProProfs Knowledge Base delivered a central knowledge repository with a context-sensitive help widget, hover tooltips, and user-type filtering, backed by responsive support. As a result, Konnexsion immediately reduced developer time spent creating help content, enabled updates without production deployments, and improved customer satisfaction and overall usability.

Konnexsion

James Pick

Director