Case Study: Georgia Department of Revenue achieves faster, more accurate customer support with ProProfs Knowledge Base

Georgia Department of Revenue - Customer Case Study

The Georgia Department of Revenue, the State of Georgia’s primary tax-collecting agency, needed a way to store help content for representatives in one central location and provide a Google-like search experience to make information gathering easier. To solve this, they implemented ProProfs Knowledge Base as their centralized help system.

ProProfs Knowledge Base organized and made all information easily available, while ProProfs provided ongoing support and customized the program to fit the department’s needs. As a result, representatives resolve customer queries more quickly, call hold time has been minimized, and staff are more confident and able to provide accurate answers in considerably less time.

Georgia Department of Revenue

Ray Rawles

Help desk Analyst Superviso