Case Study: Sycamore Education cuts support tickets and boosts customer satisfaction with ProProfs Knowledge Base

Sycamore Education - Customer Case Study

Sycamore Education, a provider of online school management and student information systems used in over 42 countries, needed a central, searchable hub for documentation, videos, and FAQs to support their 300+ feature product and organize thousands of help pages. To address this, they selected ProProfs Knowledge Base to consolidate content and capture reader feedback for continuous improvement.

ProProfs Knowledge Base gave Sycamore Education an intuitive editor and drag-and-drop table-of-contents management plus built-in feedback and publishing tools, requiring virtually no training. As a result, Sycamore now offers a rich self-service help center where customers can find answers and watch training videos, which has greatly reduced support tickets and improved customer satisfaction.

Sycamore Education