Case Study: Ingersoll Rand achieves real-time documentation updates and improved self-service support with ProProfs Knowledge Base

Ingersoll Rand - Customer Case Study

Ingersoll Rand, a global industrial company, needed an online product manual for Nexia Home Intelligence so users could self-learn the app via guidelines, policies, and training materials. Prior to adopting ProProfs Knowledge Base, Ingersoll Rand relied on PDFs and a home-grown system that made content maintenance and collaboration difficult for authors.

ProProfs Knowledge Base delivered a web-based knowledge base that lets authors collaborate from anywhere, update content instantly outside the development release cycle, and publish changes in real time. The solution enabled a rich repository of how-to content, troubleshooting steps, and FAQs, letting Ingersoll Rand roll out updates weekly or even daily, reduce customer support contacts, and receive customer compliments for self-service—features they particularly valued included the WYSIWYG editor and the user feedback system.

Ingersoll Rand