Case Study: Equity LifeStyle Properties achieves improved call efficiency and higher conversions with ProProfs Knowledge Base

Equity LifeStyle Properties - Customer Case Study

Equity LifeStyle Properties, the leading operator of RV resorts, campgrounds, and manufactured home communities in North America, needed a way for agents to access large volumes of property information in a condensed, searchable format. They also required a central database to host proprietary data and integrate information from multiple resources. To solve this, they turned to ProProfs Knowledge Base.

ProProfs Knowledge Base consolidated information from various sources into one organized, simplified space and gave agents tools to find answers quickly. As a result, Equity LifeStyle Properties saw an uptick in call efficiency and call conversion, with agents able to provide immediate answers to even the most complex customer questions.

Equity LifeStyle Properties

Jeremi Hollie

Knowledgebase Administrator