Case Study: Mimosa Networks improves user knowledge and reduces chat levels with ProProfs Knowledge Base

Mimosa Networks - Customer Case Study

Mimosa Networks, a division of Airspan based in Santa Clara, needed a better way to answer the many basic customer questions coming in through chat and email for its globally deployed wireless broadband products. To address this, the company turned to ProProfs Knowledge Base to build a centralized help resource for its cloud, backhaul, access point, and client radio products.

Using ProProfs Knowledge Base, Mimosa Networks created individual help sites with images, videos, and code snippets, making it easy for non-technical teams to manage and update content. The result was improved user knowledge and fewer chat inquiries, while support agents could quickly share relevant help links for troubleshooting; Mimosa also praised ProProfs’ responsive customer service.

Mimosa Networks

Dustin Stock

Product Specialist