Case Study: iRobot reduces service desk requests and accelerates employee self-service with ProProfs Knowledge Base

IRobot - Customer Case Study

iRobot, the robotics company founded by MIT roboticists, needed a way to reduce internal service tickets and let employees self-serve for routine tasks like email setup and software installation. To provide clear step-by-step tutorials and cut down support requests, iRobot implemented ProProfs Knowledge Base as their dedicated internal knowledge platform.

ProProfs Knowledge Base enabled iRobot authors to build a branded, media-rich knowledge base in minutes using a WYSIWYG editor—adding videos, screenshots, files, links and organized topics—without needing help from IT or training teams. The HTML5/CSS3 mobile-ready solution delivers instant search and app-like access, allowing iRobot to support 1,000+ employees with searchable tutorials and thereby reduce requests to the internal service desk.

iRobot