Case Study: Klippel improves FAQ support efficiency with ProProfs Knowledge Base

Klippel - Customer Case Study

Klippel GmbH, a provider of test and control equipment for electro-acoustical transducers and audio systems, needed a better way to manage FAQs and reduce support emails and response delays. The team also wanted a knowledge base that could be hosted on their own site and make it easy for customers to find answers on their own.

Using ProProfs Knowledge Base, Klippel created a multilingual FAQ and knowledge base with custom URLs, white labeling, an easy editor, Google-like search, and SEO-ready features. ProProfs enabled Klippel to publish a comprehensive, up-to-date self-service support site that feels like part of their own website; the case study notes support improvements and the ability to create FAQs in 70+ languages, though no specific numeric support reduction was provided.

Klippel

Thomas Wicke

Support Engineer