Case Study: Orchestrade cuts support tickets and calls with ProProfs Knowledge Base

Orchestrade - Customer Case Study

Orchestrade, a San Mateo-based technology company founded in 2009, needed a better way to manage and publish customer and internal documentation. Their existing desktop tool, Flare, was clunky and lacked key capabilities for editing, organizing, tagging, exporting, and tracking content performance, making it difficult for technical writers and developers to keep information current and easy to find.

Orchestrade switched to ProProfs Knowledge Base, a cloud-based documentation platform with an intuitive editor, CSS customization, tagging, PDF export, and analytics. With ProProfs Knowledge Base, they improved content management and collaboration, gave customers accurate self-service access to information, and significantly reduced support tickets and calls while saving time and software-installation costs.

Orchestrade

Jill Knowlden

Senior Technical Writer