EXL B2B Case Studies & Customer Successes

EXL collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain and maintain competitive advantage with efficient, sustainable models at scale.

Case Studies

Showing 84 EXL Customer Success Stories

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Exploring New Concepts with Outlier Data Marts

EXL’s Real Time Certificate of insurance management powered by Certificial

Manufacturer creates ecommerce roadmap through data-driven competitor benchmarking

Managing inbound call surges with Conversational AI

Improving a global beauty retailer’s supply chain

Helping hedge funds develop a hypothesis led quantitative and analytical algorithm to improve trading strategies

Helping asset managers in acquiring, managing, and enriching the most useful information for accurate business attribution

Creating a transformation office for a large global wholesale food distribution company

Delivering an efficient data extraction tool to significantly reduce manual data processing and turnaround time through EXL XTRAKTO.AITM

How digital solutions saved more than $5m for a healthcare client’s specialty pharmacy group

Risk stratification scoring model for vulnerable populations

Reengineering data management and analytics to create a superior customer experience

Human ingenuity in action Multiple sclerosis patient analytics

Large Methodologies and Analytics Framework Company - Customer Case Study

EXL improves collections performance for a large multinational bank with EXL PaymentorSM

Pre-pay clinical payment integrity program drives results

Subrogation services generate significant recovery savings

Health plan can now effectively move multiple business units to the cloud as part of comprehensive data modernization initiative

Large National Healthcare Insurer - Customer Case Study

AQA (smart audit) offers efficiency gains and quality improvement

Innovation during pandemic results in successful virtual pharmacy audit program

Moving to full outsourcing subrogation services delivers over $4M annual savings

Proactive risk management and improved outcomes for a leading health plan through EXL Health population analytics

Large Regional Healthcare Organization - Customer Case Study

CareRadius™ platform fully integrates and automates workflows

Large Pharma Chases Elusive Triple Aim with Implementation of Value-Based Insurance Design

Human ingenuity in action: Self-service investigation capabilities saves millions

Human ingenuity in action Rapid database upgrades in a changing healthcare environment

Data helps utilities company improve customer experience and retention

Understanding customer pain points and aligning for optimal operational, cost and customer experience impact

Doubling of repayment rates for leading USA DCA

Using AI and aerial imagery to remotely assess properties accurately

Leading Asset Management Firm - Customer Case Study

Leading Asset Management Industry - Customer Case Study

New staffing and operating model increase contact center operations and patient satisfaction

Coordinated care organization faces subrogation lien perfection challenges

Understanding the patient journey to ensure that a diabetes drug continues to lead the market

Insights-as-a-service enables real-time analysis for timely decisions

International insurance positioned for digital success with LifePRO ™

Measure and optimize consumption behavior across owned and third-party platforms

EXL introduces new efficiencies for a leading health solutions company

Reduce total cost of ownership and improve operational efficiency through cloud transformation

Reduce total cost of ownership and improve operational efficiency through cloud transformation

Data unlocks right insights that lead to the right results

EXL Health empowers a health system to transform data management & government reporting framework

Leading Healthcare Organizations - Customer Case Study

Creating a real-time natural language processing framework in weeks

Innovative dashboard architecture empowers real-time decision making

EXL helped the client implement a modular, AWS-based response management system, powered by our proprietary analytics & AI solution

EXL EXELIA.AITM , a conversational AI solution improves caller experience for a top US insurer

EXL helps large insurance broker process Certificates of Insurance with speed and efficiency

EXL steers top insurer’s group disabilities practice to strike excellence in what matters

Comparing total cost of care and outcomes for drugs that treat rheumatoid arthritis and several other chronic conditions

Bringing cost data into the mix when comparing asthma drug outcomes

Leveraging data analysis to successfully launch a chronic cough drug

Central nurse triage program improves patient experience for multi-specialty group practice

Leading national health plan achieves clinical efficiencies & quality outcomes through strategic partnership

Transforming HEDIS (Healthcare Effectiveness Data and Information) through EXL Health’s HEDIS Gap Allocation Prioritization Solution

How DigiCA added value, speed, and efficiency in utilization and case management and saved over $2 million for a client in two years

Leading Pharmaceutical Company - Customer Case Study

Helping our client grow and scale operations by delivering quality gains, improvements in accuracy and efficiency, and significant reductions in turn around time

Automation delivers significant savings and accuracy improvements

U.S. regional insurance company significantly improves new business processes, increases agent and customer satisfaction

Employer group identifies improvement with value based benefit design and member level interventions

EXL drives 20% OPEX reduction for a leading title services provider

Revealing what separates the credit risk leaders from the laggards

Healthcare payer achieves significant cost savings with opioid education program

Life insurer improves underwriting efficiency with EXL XTRAKTO.AI™

EXL’s MIA improves customer experience for a large UK energy provider

AWS based data ingestion solution for a UK online retailer

Leading UK-Based Home And Energy Care Provider - Customer Case Study

End-to-end digital transformation for a leading UK based home and energy care provider

EXL Health and REVELOHEALTH close provider services agreement with national practice

Retrospective risk recapture powered by EXLCLARITY™

EXL Health helps large pharma company make informed decision on comparative drug treatments

EXL health delivered one harmonized and locally relevant source of truth through its EXLCIPTM

A collaborative partnership leads to an ever-evolving payment integrity program

EXL transaction insights improves underwriting for a US lender

EXL transaction insights improves underwriting for a US lender

EXL creates $23M impact through personalised and programmatic customer interactions for shop direct

Enable credit risk analytics D&A in the cloud with AWS migration

Digitization of debt collection for a large US-based fintech

Creating community value leveraging data and insights

Analytics unlock millions for a communication company’s discount capture program

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